Service Engineer

BICS

Key highlights include

Powering over 13 billion digital communications each month
Supporting 3,500+ active customers including enterprises, OTTs, and mobile operators through a presence in 50+ global offices across 100+ countries
Managing 50% of the world s roaming data traffic and connecting 150 million IoT devices
Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies
Committed to a unified vision: Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide
Today we're looking for a ressource to strenghten our BICS team.
Task Description
Service Engineer
Please note that this position is based in Brussels and offered as a permanent contract (CDI).

It is not a freelance opportunity.

The role requires on-site presence 2 to 3 days per week.
As a Service Engineer, you ensure re-active maintenance, repair, testing and provisioning activities with high-end customers, in collaboration with equipment providers and sub-contractors worldwide.
You will be in contact with our customers, proactively and reactively, ensuring that our products and services meet their expectations and that our repair work addresses any issue they might encounter.
You will have the opportunity to work in an international environment and be in touch with the top IT and Telecommunication companies in the world.

You will be responsible for

Support and handle customer complaints (B-B environment).
Online monitoring of the service performance, measuring the quality of our products and taking corrective actions both proactively and reactively.
Contribute to improving the quality of the repair activities and the service in every product domain.
Identify possible areas of network and process improvements and propose solutions
Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
Implement customer interconnection projects and transport layer configuration changes for different products/services (ex: Leased Lines, Voice, GRX, IP & Signalling) across all technologies to ensure sustainable business growth for BICS.
Take ownership for complex projects implementation and report to the customer and project responsible.
Assure data entry into network inventory databases, to allow management of the customer life cycle and provide accurate reference data to OSS/BSS.
You will work occasionally a weekend shift (max 1 / month)
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