Service Engineer

Manufacturing Commercial Vehicles (MCV)

Oversee and optimize the maintenance operations within the Aftersales workshop.

Use diagnostic tools and equipment to analyze vehicle performance and determine necessary repairs.

Prepare technical reports documenting vehicle faults, root causes, measures, and diagnosis methods and processes.

Contact the customer in case of additional information on the malfunction.

Assign tasks and work schedules to technicians based on the complexity of the job and their expertise. Provide guidance and support to technicians in solving complex repair issues. Monitor and follow up on the progress of ongoing repairs and ensure efficient workflow within the workshop. Escalate complex technical problems to the technical support department for further investigation and resolution. Ensure the timely availability of all necessary replacement parts in the inventory.

Handle the training and development of technicians in the department.

Coordinate with the warranty department to ensure the prompt completion of warranty and goodwill work. Conduct thorough concluding function and quality checks to validate the sustainability of all repairs. Fulfill additional tasks as per job needs.

Main KPI Key Performance indicators:

• Core Competencies
  • Financial Management
  • Customer Excellence
  • Process Management
  • Growth & Development
• Functional Competencies
  • Job Knowledge
  • Monitoring, Reporting and Trend Thinking
  • Technology and Cyber Security
• Leadership Competencies
  • Accountability & Focusing on Business Results
  • Emotional Intelligence
  • Integrity & Professional Behavior