Job Description

Roles & Responsibilities

You will make an impact in the following way:

Lead new network installation, rollout, and customer application migration from existing to new networks during the initial project phase.
Perform crucial onsite system commissioning with customers post-subcontractor installation, ensuring site acceptance.
Ensure proper solution functioning, incident handling, and client requests per service level agreements (SLAs), including rapid response for critical issues and major issues and working hours for other requests.
Conduct monitoring and field interventions on existing installations.
Execute support and testing activities for other customers.
Participate in rotating on-call schedules (nights/weekends) from home to meet service demands.
Design, configure, and commission new solutions (WAN, LAN, Routing, Telephony, CCTV, etc.).
Assist Project Managers during technical study, engineering, and project execution.
Provide technical support to Sales Managers.
Write and maintain reports, documentation, and procedures (internal/external), all in French.
Provide continuous reporting.

What you will bring:

Education: Bachelor's degree in a relevant field or equivalent extensive working experience.
Experience: 2+ years in technical support or service roles within networking.
Knowledge & skills:

Essential: TDM & Packet Switching, TCP/IP, Routing, MPLS, Wireless, MS Visio, MPLS-TP, Office proficiency.
Nice to have: MS SQL Server, MySQL Cybersecurity, programming/scripting, CCNA/CCNP, Serial, C37.94, E1.

Personality: Highly autonomous, team-oriented, strong communication/writing skills, excellent multitasking, attention to detail.
Residency: Must live in or near Casablanca for rapid onsite intervention.
Willingness to travel: Extensive domestic travel required, particularly during the initial project phase, to commission a significant number of sites nationwide. Frequent travel, potentially extended stays in specific areas, is expected as sites are spread across the country, including remote locations.
Language proficiency: Fluency in French and English is a must, fluency in Arabic is a plus

SERVICE ENGINEER Belden, Inc