Service Field Engineer

Ortho Clinical Diagnostics

QuidelOrtho is looking for a results-driven Field Service Engineer, with a strong background in installing, maintaining, and troubleshooting complex IVD equipment. Skilled in delivering on-site technical support, conducting preventative maintenance, and ensuring compliance with safety and regulatory standards. Skilled at building strong customer relationships, and collaborating with cross-functional teams to drive service excellence:

• Perform scheduled and unscheduled maintenance, installations, repairs, and modifications of equipment within assigned areas to ensure optimal product performance.
• Ensure all equipment and systems meet designated operational metrics and quality standards.
• Maintain accurate records in compliance with regulatory and company requirements, including adherence to Complaint Handling Procedures for proper issue documentation, escalation, and resolution.
• Conduct technical training sessions and product briefings for customers, vendors, and internal staff as required.
• Collaborate with sales teams to support business development objectives and enhance customer satisfaction.
• Analize technical issues and propose solutions aligned with product and customer specifications; coordinate recommended actions with relevant stakeholders.
• Carry out additional duties assigned to support operational needs.

Required Skills:

• BS degree in Biomedical Engineering / Electronic / Mechatronic, Electrical, or related field.
• Minimum 3 years experience installing, operating, maintaining, repairing, and modifying medical equipment, preferably in Laboratory instruments.
• Fluent both Arabic and English

Preferred Skills:

• Troubleshooting and Diagnostics skills
• Strong communication skills and customer service orientation