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Job Description
Roles & Responsibilities
We are seeking a dynamic individual to lead the Service HUB Programme within Vodafone Business s Security Portfolio. This role is pivotal in driving the execution of strategic initiatives across multiple markets, ensuring the successful delivery of interconnected projects that support market expansion, portfolio extension, and sales enablement. The individual will be responsible for managing internal and external stakeholders, maintaining programme stability, and ensuring alignment with Vodafone s technology vision and business objectives.
- Oversee programme strategy, implementation, and delivery across the Security Portfolio.
- Manage interconnected projects, ensuring alignment with organisational goals.
- Lead cross-functional teams and coordinate with internal suppliers, external partners, and OpCo stakeholders.
- Monitor programme economics including budgets, staffing, resources, and risks.
- Ensure adherence to Vodafone s methodologies and best practices.
- Coach and develop team members through structured feedback and performance reviews.
- Facilitate service evaluations and ensure achievement of KPIs.
- Support team members with HR-related guidance and organise team meetings.
- Act as a point of escalation for customer queries and maintain up-to-date product knowledge.
Desired Candidate Profile
- Experienced in Agile and structured project management environments.
- Proven ability to manage complex programmes and deliver results within tight timelines.
- Strong understanding of cybersecurity, digital marketplaces, and telecoms.
- Skilled in stakeholder management and navigating global matrix organisations.
- Holds relevant qualifications such as APM/PMI, PRINCE2, and Agile certifications.
- Minimum 4 years of project management experience and 2 years in people management.
- Demonstrates strong analytical, influencing, and time management skills.
- Comfortable working with ambiguity and developing new approaches.
Company Industry
- Telecom
- ISP
Department / Functional Area
- IT Software
Keywords
- Service HUB Program Lead
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.