Service Lead - Managed Service Team

Robiquity

The Role

As the Service Lead for this area, you ll be responsible for the continuous delivery of COEs and your responsibilities will include:

• Drive the strategic use of Power Platform across our clients
• Lead the Power Platform team within our Managed Service
• Incident and change management
• Manage environments and ensuring apps, flows, and connectors are used efficiently
• Client and stakeholder engagement Provide daily operational support for Intelligent Automation Production systems.
• Monitor internal community discussion channels to understand user issues and identify experts
• Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
• Collaboration with cross-functional project teams.
  

You will own interactions with stakeholders, ensuring you deliver best services and handle escalations. You will also work directly with developers to validate requirements and clarify technical feasibility.

The Candidate

In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.

• 2+ years of developing and/or supporting Power Platform environments (Power Automate, Power Apps)
• Experience working with the Power Platform Centre of Excellence Starter Kit
• Experience with Managing the governance and assurance of Power Platform assets
• Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
• An ability to explain technical problems in non-technical language to internal and external stakeholders
• Strong initiative, with excellent organisational, planning and self-management skills
• Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
• Experience in training and developing support staff in Power Platform

The Promise

This is an opportunity to join a company that will invest in you and your career.

We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.