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Experience
1 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead monthly governance meetings with suppliers and manage escalations.
Serve as the communication bridge between internal teams and external suppliers.
Monitor and report on supplier performance, driving remediation where needed.
Define and adapt KPIs aligned with service levels and business needs.
Collaborate with VPC and internal stakeholders to ensure contracts meet operational requirements.
Oversee financial processes including PO creation, commercial coverage, and work order validation.
Identify savings and efficiency opportunities during contract reviews.
Facilitate steering committees and regular service provider meetings.
Engage in contract and bidding processes, ensuring alignment with business goals.
Desired Candidate Profile
Experienced in the telecoms industry, ideally within large enterprise environments.
Skilled in supplier relationship management, negotiation, and escalation handling.
Strong communicator with the ability to engage internal and external stakeholders effectively.
Analytical thinker with experience in performance trend analysis and KPI development.
Familiar with contract documentation and mapping against business requirements.
Proficient in process mapping and identifying operational improvements.
Knowledgeable in purchasing processes and financial oversight.
Holds a university degree in technology-related fields such as engineering, telecommunications, or computer science.
Experienced in managing customer or operational services within telecoms.
Comfortable working in a multi-national, matrixed organisation.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Administration
Keywords
- Service Management Specialist (VOIS)
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.