Service management team member

Tawteen

Responsibilities

Take ownership of customers issues and follow problems through to resolution

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyses statistics and compile accurate reports

Improve customer service experience, engage customers

excel through encouragement and empowerment

Apply best practices to areas of improvement

Maintain an orderly workflow according to priorities

Gain knowledge of customer service software, databases and tools Learn fast to work on required IT Applications.

Requirements and skills

ready to work in shifts morning, afternoon and night ready to be on call in case of emergency

Provide operational support during high risk ticket bridge calls and important discussions

Improve customer satisfaction

should be ready to work on Automations like Zabbix, UNO

Proficiency in English

Strong communication skills

should be ready for troubleshooting and multi-tasking job

Technical knowledge of IT operations and System Integrations API's.

Below are the details:

1. Role: L1 support for IT service management with attached job profile.

2. Job type:

a. Shift based: Morning, Afternoon, and Night.

b. Work as trainee for first 3 months without stipend.

c. Post 3 months if associates performed good than will be taken on TechM role.

3. Basic IT skills: Python or Java