Service Manager

Top Notch Consultancy

Employer Active

Posted 5 hrs ago

Experience

5 - 10 Years

Job Location

Doha - Qatar

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Manage all service operations to ensure adherence to quality and customer satisfaction standards.
  • Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
  • Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
  • Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
  • Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
  • Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
  • Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
  • Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.

Desired Candidate Profile

-Bachelors degree in Business Administration, Mechanical Engineering, or a related field.

-5+ years of experience in customer service management within the automotive industry.

-Proven track record in aftersales service management and sales optimization.

-Strong leadership and team management skills with the ability to motivate and develop staff.

-Excellent communication and interpersonal skills, capable of building rapport with customers and team members.

-Analytical mindset with the ability to interpret data and make informed decisions.

-Familiarity with dealership management systems and CRM software is an advantage.

-Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.

-Proficiency in English and Arabic is a must.

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Administration

Keywords

  • Service Manager

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Top Notch Consultancy

https://www.hirelebanese.com/jobdetails.aspx?id=275178