Service Manager
SMG Automobile Services
Posted on 13 Apr
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Experience
7 - 12 Years
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Ensure timely resolution of service requests and technical issues to maximize equipment uptime and customer satisfaction.
- Establish and monitor service KPIs (response time, first-time fix rate, customer satisfaction).
- Supervise and guide the service and installation teams, ensuring effective task allocation and performance monitoring.
- Provide coaching and technical training to enhance team skills and maintain high service standards.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Handle escalated client concerns with professionalism and ensure quick resolution.
- Ensure all installations and maintenance activities comply with manufacturer standards and safety regulations.
- Supervise the collection and review of operation and maintenance manuals for all equipment.
- Conduct regular site audits and follow-ups to ensure optimal performance of installed systems.
- Coordinate closely with the Sales, Procurement, and Warehouse teams to ensure the availability of spare parts and tools.
- Plan and manage the preventive maintenance schedule for clients.
- Oversee the documentation of service activities, including work orders, service reports, and customer sign-offs.
- Analyze service data to identify trends, recurring issues, and areas for improvement.
- Develop action plans to enhance service efficiency and reduce downtime.
- Prepare monthly performance reports and recommend strategic initiatives to management.
Desired Candidate Profile
Education
- Bacheloru2019s degree in Mechanical, Electrical, or Industrial Engineering (or a related technical field).
- Minimum 7uPHONE_NUMBER years of experience in after-sales service management, preferably in industrial or automotive equipment.
- Proven track record in managing service teams and technical operations.
- Strong knowledge of installation, operation, and maintenance of mechanical and electrical tools and equipment.
- Familiarity with ERP systems (Oracle or SAP preferred) and service management software.
- Understanding of warranty processes and service contracts.
- Excellent leadership, planning, and coordination abilities.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects and teams simultaneously.
- Excellent communication and client relationship management skills.
- High attention to detail and commitment to service excellence.
- Proactive, organized, and capable of working under pressure.
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Installation
- Maintenance
- Operations
- Repair
Keywords
- Service Manager
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SMG Automobile Services
Why Join SMG? br> span> span>Legacy, Leadership & Vision br> ul> li> span> span>Join a pioneering organization with over five decades of excellence in Egyptu2019s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.br> li> span> span>Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.br> span> span>Meaningful & Impactful Work br> ul> li> span> span>Contribute to a company that isnu2019t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.br> li> span> span>From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.br> span> span>Growth & Development br> ul> li> span> span>SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, youu2019ll gain access to tools and knowledge that help you thrive as a leader.br> li> span> span>Whether youu2019re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culturebr> li> span> span>Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levelsu2014including 24/7 access to HR supportu2014because we believe that progress begins with honest conversation.br> span> span>Competitive Rewards & Benefits br> p> span> span>Enjoy a comprehensive compensation package designed to support you and your family, including:br> ul> li> span> span>Medical, social, and life insurancebr> li> span> span>Pension planbr> li> span> span>Annual salary review and profit-sharing programbr> li> span> span>Exclusive discounts on service, spare parts, and branded items br> li> span> span>Fully paid training program br> div> br> br>
Read Morehttps://smgeac.zohorecruit.com/jobs/Careers/641448000005498001/
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