Service Manager
Client of Top Notch Consultancy
Employer Active
Posted 15 hrs ago
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Experience
5 - 10 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Manage all service operations to ensure adherence to quality and customer satisfaction standards.
- Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
- Maximize aftersales opportunities, ensuring growth in parts and accessory sales to meet or exceed revenue targets.
- Lead and develop a cross-functional team, enhancing expertise through regular training and mentoring.
- Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
- Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
- Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
- Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
Desired Candidate Profile
Qualifications:
- Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
- 5+ years of experience in customer service management within the automotive industry.
- Proven track record in aftersales service management and sales optimization.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, capable of building rapport with customers and team members.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Familiarity with dealership management systems and CRM software is an advantage.
- Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
- Proficiency in English and Arabic is a must.
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Administration
Keywords
- Service Manager
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Client of Top Notch Consultancy
https://www.careers-page.com/top-notch-consultancy-2/job/W335843W