Service/Nurse Manager Maudsley Health

Job Purpose

The CAG Service Manager (Nurse Manager) will be responsible for the delivery of safe, effective and patient-centered

services, directing staff to maintain high standards of professional conduct. They will work alongside the CAG Clinical

Director to develop and implement clinical care pathways; monitor the quality of clinical care, including safety,

outcomes and patient feedback; and develop staff to strive for the delivery of excellence. With their colleagues and

heads of professions, they will set the standards and act as role models for an effective multi-professional culture. They

are responsible for the delivery of agreed operational objectives, driving quality improvements, and leading the CAG

accreditation programme, through values-based leadership, establishing a strong culture of accountability. The Service

Manager should add to the reputations of Maudsley Health, MACANI and South London and Maudsley NHS Foundation

Trust.

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• KEY RESPONSIBILITIES

The post-holder is expected to achieve the following outcomes:

Service Management

• Staff within the CAG are appropriately led and supported to deliver to their full potential and deliver the

outcomes for which they are responsible.

• Patient care is delivered to the highest standards, and there is continual oversight and monitoring of

process and outcomes.

• Staff are recruited promptly and have the appropriate skills to deliver care.

• The CAG has a continual learning programme in place.

• All staff understand their responsibilities in the delivery of care, and how they are accountable for this.

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• Clinical staff have access to information about the quality and effectiveness of clinical care delivery and

are empowered to change practice to improve outcomes at a local level.

• The post-holder actively contributes to the delivery of high quality services, this may include assuming

agreed responsibilities at hospital-wide level that contribute to the success of the organisation and

satisfaction of patients.

• Making recommendations about resources required to ensure the care is of a high standard.

• Clinical outcomes are measured and shared.

• KPI’s and QIP’s are known and shared within the CAG and are part of the culture.

• Resources are allocated to ensure maximum efficiency and effectiveness and budgets are managed within

allocation.

Risk and Governance

• The CAG operates with a pro-safety culture that positively encourages staff and service users to detect

and report safety risks, hazards, incidents and near misses.

• CAG staff are able to describe how they report, manage and reduce risks, respond to patient feedback,

and embed learning in order to improve services.

• There is positive contribution to the Risk Management framework within the hospital, providing

assurance and compliance with agreed standards.

• The CAG meets targets for compliance with the agreed accreditation framework, and staff are actively

engaged in striving for excellence with clinical care consistently being delivered to a high standard.

• Best practice is recognised and rewarded, and learning shared across the hospital through contributions

to formal communication channels.

• Service users are meaningfully involved in assurance and compliance activity.

• Nurses continuously monitor the impact and acceptability of care delivery, questioning established

practices and using innovative approaches within agreed parameters.

Professional and Clinical Leadership

• Nursing performance is consistent with expected standards of practice and inconsistency is identified and

remedied.

• The post-holder manages quality systems within the CAG to ensure that clinical practice is evidence based

and meets requirements and clinical care is delivered consistently and to a high standard.

• The post-holder manages quality systems within the CAG to ensure that practice is as safe and that there

are processes in place to ensure continuous learning and a no blame culture.

• All nurses within the Hospital are competent as measured against expected continuing professional

development standards and requirements for appraisal and supervision.

• Nursing practice standards are based on contemporary evidence-based policies, guidance and protocols

which take account of all relevant statutory and professional guidance, and systems give assurance that all

the nurses work to these policies.

• Nurses in the hospital are aware of their professional Code, and any serious contraventions of the Code are

dealt with swiftly.

• Expert nursing advice is accessible, and professional standards are consistently maintained without

unacceptable variation.

• The post-holder maintains a full knowledge of new and emerging development in nursing policy, practice

and education and leads on their introduction into clinical services.