Service One Agent Dubai Parks and resorts

About the Job

An opportunity has arisen for Service One Agent Front Office to join Jumeirah Jabal Omar.

The main duties and responsibilities of this role:

• Answer all internal and external calls efficiently using the hotel s standard greeting and communication guidelines.
• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Secondary Education.
• Fluent in English.
• Problem Solving and Decision-Making Skills.