Service Operations Manager
Byte Crew Technologies
Employer Active
Posted 1 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Run daily operations across NOC, Service Desk, and end-user support pods.
Own the shift roster, on-call calendar, and 24x7 coverage continuity.
Drive incident, problem, and change processes per ITIL v4 best practice.
Track operational KPIs (FCR, MTTR, ticket aging, backlog) and report weekly.
Maintain run-books, knowledge base, and SOP currency; enforce tool hygiene.
Coordinate with platform and applications teams on cross-functional incidents.
Coach team leads (L1/L2/L3) and own performance reviews and skill development.
Desired Candidate Profile
Bachelor's degree in Computer Science, Engineering, or equivalent.
ITIL v4 Foundation certification (Specialist tracks preferred).
8+ years in IT operations with 3+ years leading multi-tier operations teams.
Hands-on experience with ITSM tooling (ServiceNow, BMC Helix, Jira SM, or equivalent).
Strong analytical mindset; comfortable building dashboards and owning operating metrics.
Native or fluent Arabic AND professional English non-negotiable.
Currently in Qatar OR willing to relocate within 60 days.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Service Operations Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Byte Crew Technologies