Service Plus Team Leader - Luxury Hotel KAFD

Adeera Hotel group

Employer Active

Posted 7 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Diploma(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Scope:

    • Supervise the daily operations of the Service Plus desk.
    • Ensure all incoming guest calls and service requests are handled efficiently and professionally.
    • Monitor the performance of Service Plus Operators and ensure adherence to service standards.
    • Ensure all guest requests are accurately recorded and promptly dispatched to the appropriate departments.
    • Follow up on guest requests to ensure timely completion and guest satisfaction.
    • Handle guest complaints or concerns received through telephone or communication systems.
    • Coordinate with housekeeping, engineering, front office, and other departments to ensure smooth operations.
    • Maintain accurate records and reports related to guest service requests.
    • Assist in training and mentoring Service Plus Operators.
    • Ensure proper telephone etiquette and communication standards are maintained at all times.
    • Monitor service response times and identify areas for improvement.
    • Support the Front Office Manager in maintaining operational efficiency.
    • Ensure compliance with hotel policies, procedures, and service standards.
    • Maintain a professional working environment within the Service Plus team.
    • Prepare shift reports and communicate operational updates to management.


Desired Candidate Profile

Education:

  • Diploma or Degree in Hospitality Management or related field preferred.


Qualifications/Skills:

  • Strong leadership and supervisory skills.
  • Excellent communication and telephone etiquette abilities.
  • Strong organizational and multitasking skills.
  • Ability to handle guest concerns professionally and efficiently.
  • Knowledge of hotel communication systems and operations.
  • Ability to work in a fast-paced environment.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Service Plus Team Leader - Luxury Hotel KAFD

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Adeera Hotel group

Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh s financial hub.
Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
A place alive with Saudi Arabia s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.

Read More

https://atheel.elevatus.io/jobs/front-office-team-leader-luxury-hotel-kafd-1774390453