Service Sales Engineer GENERAL ELECTRIC AND TRADING CO (GENETCO)

CORE RESPONSIBILITY: Sales expansion. Delivery of service timely & efficiently.

DUTIES AND RESPONSIBILITIES:

Building and maintaining positive relationships with customers, handling customer inquiries, complaints, and escalations.

Approaching new customers for generating new business.

Undertake a review of all service sheets returned to the office for completeness of content and to identify any spares requirement noted in the report.

Providing on-site support to the service team whenever required. Identify spares and consumables requirements for the service team and process quotations and ordering.

Process and price all spare parts requests from third parties for quotation and approval by the service manager.

Process all warranty claims and compile for review claim forms and data collected from the service team.

Undertake as required site visits for tendering or quoting of new projects.

Prepare proposals and estimates in the company format for approval process.

Actively seek out best prices for spare parts across multiple suppliers when applicable to provide best value to our customers.

Manage spares stock levels and initiate reordering of parts when required to maintain minimum stock levels.

Comply with company ISO requirements, company policies and internal instructions.

Manage CRM data relating to client details and develop the same over time.

Work across job functions within the business unit when required to do so, and support service operations.

Provide monthly sales reporting including pipeline, projects lost and won and commercial data.

Identifying and mitigating potential risks that could impact sales & service delivery & report to service manager.

Keeping up with industry trends and best practices, introducing new service offerings or improvements.

Promoting a culture of continuous improvement within the service department and the organization as a whole.