Service Support Integration Engineer (VOIS) Vodafone

Key accountabilities and decision ownership: Impact on the business

Manage the transition and support enablement of services to operations in support of all local/partner markets and global organizations to drive employee productivity within an optimal cost model

o Ensure that the offered service classes and catalogues correspond to the customer business need

o Responsible for delivering business driven end-to-end services from the requirement analysis to service functioning support

o Accountable for operational improvements with respect to cost and quality.

o Manage the entire quality and cost effectiveness of the delivered services by elaborating and maintaining general and optional services in close cooperation with other units and delivery units.

o Accountable and responsible for the enablement of services in strong alignment with architecture, service delivery and service operations.

o Single point of contact between demand management and delivery units on all service relevant issues

o Review the appropriateness of the proposed and delivered services to the customers business and requirements evolution

Core competencies, knowledge and experience:

Excellent commercial acumen (in particular financial /costing background) and ability to identify and solve varied business problems

o Excellent communication and decision making skills

o Strong interpersonal and persuasion skills

o Strong prioritisation skills

o Ability to accomplish goals in traditional and matrix organizations

o Ability to manage in dynamic, fast paced situations; to build and maintain good working relationships; to interact with the global IT senior management within Europe

Business and Managerial skills:

Strong analytical skills

Good understanding of the Telecommunications and IT Market

Good communication skills in verbal, written and formal presentation formats

Ability to influence and lead thinking up to management levels

Good presentation skills, negotiation skills and relationship skills

Ability to drive effective delivery in cross-functional projects in a fast-moving, international environment, working with both internal and external resources

Strong and consistent customer focus, demonstrated through consistently putting the customer and their needs ahead of features and technology

Ability to develop and sustain true partnerships in all projects, good team player

Fluency in English