ServiceNow Developer
Diyar United
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Manage IT service operations, including incident, problem, and change management.
- Configure and maintain ITSM platforms (BMC Remedy, ServiceNow, Cisco Finesse).
- Monitor and ensure compliance with SLAs, KPIs, and ITIL best practices.
- Work closely with IT teams to improve service workflows and automation.
- Generate reports and analytics on service performance and improvements.
- Provide training and documentation for ITSM tools and processes.
- Assist in ISO 20000 & 27001 & SDI compliance efforts.
- Develop and maintain custom ITSM workflows, scripts, and integrations.(Business Rules, Client Scripts, UI Policies, etc).
- Implement automation for incident, change, and problem management.
- Work with REST APIs for Cisco Finesse, BMC Remedy, and other ITSM tools.
- Create custom dashboards and reports for IT service performance.
- Work on RPA (Robotic Process Automation) to optimize IT operations.
- Maintain databases (SQL/NoSQL) for ITSM applications.
- Implement security best practices in ITSM development.
Desired Candidate Profile
Preferred candidate profile
- Bachelors degree in IT, Computer Science, or related field.
- ITSM modules - Incident, Problem, Change, etc
- Experience with workflows and Flow Designer
- Experience in SLA configuration
- Experience in Service Catalog and Record Producer
- Certifications: ITIL v4 (Mandatory), BMC Remedy/ServiceNow (Preferred).
- Experience: 5 + years in ServiceNow ITSM, IT service management or IT support.
- Strong knowledge of ITSM tools, service workflows, and automation.
- API & Automation Skills: REST APIs, RPA, cloud-based automation.
- Strong database knowledge (SQL, NoSQL) for data handling.
- Experience with Git, CI/CD, and DevOps tools is a plus.
- Excellent troubleshooting and analytical skills.
- Strong communication skills and ability to work in a team environment and the Client
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- ServiceNow Developer
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Diyar United