ServiceNow IT Asset Management (ITAM) Consultant Deloitte

As a ServiceNow IT Asset Management (SAM) Consultant , you will contribute to cybersecurity-driven projects using ServiceNow. Your role will involve supporting decision-making processes related to software investments, assisting organizations in managing costs, mitigating compliance risks, and enhancing governance around security-critical assets. You will:
Implementation of end-to-end ServiceNow Software Asset Management (SAM) Professional module, including discovery, normalization, and entitlement reconciliation.
Analyze client business processes and requirements to configure and customize SAM solutions in alignment with best practices.
Integrate third-party data sources and discovery tools (e.g., CMDB, ITOM, Flexera) into ServiceNow to ensure accurate software inventory.
Develop and implement workflows, policies, and automation to support effective software license lifecycle management.
Conduct software license compliance assessments and audits, identifying gaps and recommending optimization strategies.
Collaborate with cross-functional teams including procurement, IT operations, and legal to align asset management processes with organizational goals.
Design and deliver dashboards and reports for stakeholders to monitor software usage, license positions, and compliance risks.
Assist in the implementation lifecycle by supporting testing, deployment, and post-go-live activities under the guidance of senior team members.
Conduct training and knowledge transfer sessions for client teams on ServiceNow SAM functionalities and processes.
Stay current with industry trends, licensing models, and regulatory requirements to advise clients on evolving best practices.
The following attributes are also desirable:

Builds own understanding of our purpose and values; explores opportunities for impact.

Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

Understands expectations and demonstrates personal accountability for keeping performance on track.

Actively focuses on developing effective communication and relationship-building skills.

Understands how their daily work contributes to the priorities of the team and the business.
Connect to your skills and professional experience.
Bachelor s degree in IT, Business, or a related field.
1-5 years of experience in Software Asset Management (SAM), IT asset management, or software licensing, ideally supporting cybersecurity or other high-compliance domains.
Familiarity with major licensing models (e.g., Microsoft, Oracle, Adobe) and SAM tools (e.g., Flexera, ServiceNow, Microsoft SCCM, etc.).
Strong analytical skills to assess software usage, licensing terms, and compliance risks particularly in security-sensitive environments.
Excellent communication skills, both verbal and written, with proficiency in word processing, spreadsheets, presentation tools, and research platforms to deliver clear, concise, and impactful documentation.
Proven ability to work collaboratively in dynamic, cross-functional teams, including those within cybersecurity, procurement, and IT operations.
Demonstrated ability to effectively prioritize tasks to meet deadlines and achieve project objectives.
Certifications such as ITIL, CSAM, or Microsoft SAM are a plus, particularly if aligned to IT governance or cybersecurity standards.
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