ServiceNow Process Consultant
SSC Egypt
Posted 30+ days ago
|The job is old & position might be filled
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Summary:
We are seeking a skilled and experienced ServiceNow Process Consultant with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will possess a strong background in ITIL-based processes, and hands-on experience with the ServiceNow platform to drive process optimization, stakeholder engagement, and successful solution delivery. You will play a key role in analyzing business needs, designing scalable ServiceNow processes, and guiding implementation best practices.
Key Responsibilities:
Act as the subject matter expert (SME) on ITSM, ITOM, and ITAM modules in ServiceNow.
Conduct workshops and consult with business stakeholders to define current and future state processes.
Perform gap analysis and recommend solutions based on industry best practices and ITIL framework.
Design, document, and improve ITIL-aligned processes (Incident, Problem, Change, Request, CMDB, Discovery, Asset Lifecycle, etc.).
Collaborate with ServiceNow developers and architects to translate process requirements into technical designs. Support UAT, training, and organizational change management initiatives.
Ensure platform configurations and customizations meet business needs and compliance standards.
Develop KPIs, reports, and dashboards to monitor performance and adoption of implemented solutions.
Stay updated with the latest ServiceNow features, releases, and industry trends.
Desired Candidate Profile
Required Skills & Qualifications:
Bachelor s degree in information technology, Computer Science, or a related field.
5+ years of IT consulting or business process consulting experience.
3+ years of hands-on experience working with ServiceNow ITSM, ITOM, and/or ITAM modules.
Strong understanding of ITIL v3/v4 frameworks and related best practices.
Experience in process design, business analysis, and stakeholder engagement.
Ability to create process maps, SOPs, and detailed documentation.
Proficient in using ServiceNow tools such as Flow Designer, Service Catalog, Discovery, CMDB, and Asset Management.
Strong analytical, problem-solving, and communication skills. Preferred Qualifications:
ServiceNow Certifications such as o Certified System Administrator (CSA) o Certified Implementation Specialist ITSM, ITOM, or ITAM o Certified Application Developer (CAD) (optional but desirable)
ITIL v4 Foundation or higher certifications.
Knowledge of integration protocols (REST, SOAP), data modeling, and scripting (JavaScript) is a plus.
Experience in Agile/Scrum project environments. Soft Skills:
Excellent interpersonal and client-facing communication.
Strong documentation and presentation skills.
Proven ability to manage multiple priorities in a fast-paced environment.
Team player with the ability to work independently.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- ServiceNow Process Consultant
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com