ServiceNow Technical Referent Senior
Devoteam International
Posted on 27 Feb
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a ServiceNow Technical Lead, you will be required to:
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To be the technical expert on the Customer Service Management (CSM) , Field Service Management (FSM) and Mobile modules
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Design and implement robust, scalable and high-performance solutions
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To supervise, coach and support the technical teams
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Ensuring the quality of developments and adherence to ServiceNow best practices
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Participate in architectural workshops and contribute to key technical choices
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Provide advanced level support and optimize the performance of the solutions
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Working closely with the client, both remotely and on-site
Desired Candidate Profile
Search profile:
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Bac+5 level education (engineering school or equivalent university degree)
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Minimum 6 years of experience on the ServiceNow platform
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Confirmed expertise in CSM and FSM (implementation & optimization)
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Solid experience with ServiceNow Mobile solutions
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Strong expertise in ServiceNow integrations with third-party applications
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Technical leadership and ability to thrive in complex environments
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Autonomy, rigor and a strong sense of customer service
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Mastery of best practices in development and architecture
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Good communication skills in French (English preferred)
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CSA certification required
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CIS-CSM and CIS-FSM certifications are highly recommended.
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Experience in the telecommunications sector is highly valued.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Software
Keywords
- ServiceNow Technical Referent Senior
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