Services Business Operations Leader

GE Healthcare

Job Description Summary The Service Business Operations Leader will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Northeast Africa. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

Job Description

Business & Financial Management

• Own and drive the Services P&L for the NEA region, including revenue execution, cost control, and productivity initiatives
• Identify, execute, and track P&L improvement initiatives in collaboration with local and regional stakeholders
• Provide financial and operational analytics to support revenue growth, cost optimization, and informed decision making
• Support Finance during month end, quarter end, and year end closing activities

Contract & Billing Operations

• Oversee customer contract lifecycle management in Service ERPs, including contract creation, modification, renewals, and terminations
• Ensure timely, accurate billing for contract and time and materials services
• Actively support cash collection efforts through resolution of invoicing disputes in coordination with Finance, Service Sales, and Field Service teams

Data Quality & Process Excellence

• Drive high standards of data integrity across Installed Base, Contracts, Warranty, and related service systems
• Own and execute Service End of Life (EOL) processes
• Monitor and improve key service KPIs, ensuring operational discipline and performance excellence
• Ensure full compliance with quality, audit, and regulatory requirements

Customer & Commercial Support

• Maintain accountability for profitability
• Provide service agreement and time and materials program management
• Support sales campaigns, contract renewals, new service agreements, and proposal development

Leadership & Collaboration

• Lead and develop a team with direct people management responsibility, including staffing, performance management, and capability development
• Collaborate cross functionally with Service, Sales, Finance, Parts, Repair, and Transactional teams
• Interface regularly with the EAGM Business Operations team to share best practices and drive continuous improvement
• Act as a subject matter resource for colleagues, mentoring less experienced team members and leading low to moderate complexity initiatives

Qualifications/ Requirements:

• Bachelor s degree in business or related field of study
• Minimum 8 years of progressive work experience in a business environment
• Proven leadership skills including the ability to motivate cross-functional teams to achieve business goals
• Experience in team management
• Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Demonstrated ability to analyze and resolve problems
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.