Services Coordinator
Confidential Company
Multiple VacanciesEmployer Active
Posted 35 min ago
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Nationality
Any Nationality
Gender
Male
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Service Scheduling & Coordination
Coordinate service appointments for preventive maintenance, breakdowns, and inspections.
Assign tasks to field service technicians and monitor their job progress.
Maintain and update service calendars and job tracking systems ERP/HCM/CRM.
Customer Service
Respond promptly to customer inquiries and complaints related to service issues.
Provide customers with updates on job status, technician arrival times, and parts availability.
Ensure service reports and feedback are properly communicated to clients.
Job Order Management
Open and close service job orders in the system.
Verify job completion reports, labor hours, and parts used.
Ensure accurate documentation of service records and technician reports.
Spare Parts Coordination
Coordinate with the Spare Parts Department to ensure timely availability of parts for ongoing and upcoming service jobs.
Follow up on pending part deliveries and job delays.
Warranty & Claims Handling
Assist in processing warranty claims with manufacturers or HQ.
Ensure compliance with warranty policy and documentation requirements.
Reporting & Data Management
Generate daily, weekly, and monthly service performance reports.
Track technician productivity, job turnaround time, and customer satisfaction ratings.
Internal Coordination
Work closely with Sales, Logistics, and Finance departments for smooth operation flow.
Ensure clear communication between field teams and office support.
Desired Candidate Profile
- Diploma or bachelor’s degree in mechanical engineering or a related field.
- Fluent in English Arabic and/or Chinese is a plus.
- 3+ years experience in a service coordination, preferably in the heavy machinery or equipment industry.
- Knowledge of hydraulic, mechanical, and electrical systems used in heavy equipment.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office and ERP/CRM systems SAP, Oracle, etc..
Employment Type
- Full Time
Company Industry
- Industrial Products
- Heavy Machinery
Department / Functional Area
- Administration
Keywords
- Customer Service Representative
- Customer Service
- Operations Coordinator
- Process Improvement
- Scheduling
- Technical Support Coordinator
- Client Support Coordinator
- CRM Software
- Inventory Management
- Service Desk Analyst
- Service Specialist
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Confidential Company