Shopping Experience Manager

IKEA - Al Homaizi Limited

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Kuwait - Kuwait

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Ensure a smooth, inspiring, and welcoming shopping experience from entry to checkout, utilizing customer insights and feedback.

  • Oversee daily operations, ensuring areas are clean, tidy, stocked, and merchandised effectively, and implementing efficient workforce planning.
  • Support the adoption and use of digital tools to enhance the multichannel shopping experience.
  • Collaborate with internal teams, external partners, and manage local community involvement.
  • Uphold and reflect the IKEA concept and values in daily work, acting on feedback and competitive analysis.

Desired Candidate Profile

Bilingual in Arabic (native) and English

Experience: Proven retail/customer service management experience, ideally with large teams, and understanding of active sales.

Leadership: Strong ability to lead, delegate, develop people, and build high-performing teams.

Customer Focus: Deep customer orientation, business acumen, and ability to create a rewarding environment.

Interpersonal: Excellent communication, collaboration, negotiation, and problem-solving skills.

Mindset: Open, humble, energetic, hardworking, positive attitude, and willingness to learn and adapt.

Company Industry

  • Retail

Department / Functional Area

  • Store Operations (for Retail Industry)

Keywords

  • Shopping Experience Manager

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IKEA - Al Homaizi Limited

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People!

Read More

https://jobs.smartrecruiters.com/IKEA-AlHomaiziLimited/744000101834168

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