Showroom Manager

Terra Egypt

Responsibilities:

• Prepares branch forecasts to ensure consistency in reaching the annual target and proactively addresses any potential challenges.
• Manages employee performance through regular one-on-one and group meetings to maximize individual and team productivity.
• Monitors the overall performance of the showroom sales team to ensure adherence to company policies and procedures.
• Reviews inventory levels using the CRM to ensure product availability for direct sales and minimizes stockouts.
• Follows up with the warehouse on the timely delivery of customer orders to ensure customer satisfaction and commitment.
• Orders showroom display materials from the warehouse to implement the latest designs and maintain shelves according to Standard Operating Procedures (SOPs).
• Reviews the daily cash inflow and outflow in the branch safe against performed transactions to ensure accuracy and reconciliation.
• Meets with customers to understand their needs, address concerns, and ensure a positive and satisfactory experience.
• Generates a comprehensive branch monthly progress report through the ERP system to analyze market trends, inventory performance, and staff productivity, and recommends corrective actions as needed.
• Follows up on product reservations using the CRM to maintain accurate forecasting and ensure availability.
• Conducts outdoor visits with or without subordinates to interior designers to maximize branch sales opportunities and/or coaches staff performance in external interactions.
• Conducts technical onboarding sessions for new hires to accelerate their learning curve and ensure product knowledge.
• Tracks and maintains a showroom checklist and oversees general branch maintenance to ensure a presentable and functional environment.