Showroom Manager

Automotive Distribution & Marketing Company Ltd

1. Showroom Operations & Brand Standards

• Oversee daily showroom operations ensuring alignment with Haval, Tank, and Poer brand standards.
• Maintain proper vehicle display, branding materials, and promotional campaigns as per OEM guidelines.
• Ensure demo vehicles are properly maintained and ready for test drives.
• Coordinate with marketing for showroom campaigns, launch events, and promotional activities.
• Monitor stock availability in coordination with inventory and logistics teams.

2. Sales Performance & Target Achievement

• Lead and motivate the sales team to achieve monthly sales targets across SUV (Haval & Tank) and pickup (Poer) segments.
• Monitor daily sales funnel performance (leads, test drives, bookings, deliveries).
• Ensure strong retail conversion rates and support fleet sales opportunities when required.
• Support sales advisors in closing deals, negotiations, and financing discussions.
• Ensure achievement of gross profit targets per unit.

3. Customer Experience & CSI Management

• Ensure delivery of premium showroom experience aligned with global OEM expectations.
• Monitor and improve Customer Satisfaction Index (CSI).
• Handle escalated customer complaints effectively and professionally.
• Ensure proper vehicle handover process and customer follow-up.

4. Team Leadership & Development

• Coach and develop Sales Advisors on product knowledge (Haval, Tank, Poer features & USPs).
• Conduct regular performance reviews and sales meetings.
• Ensure continuous training on new model launches and competitor positioning.
• Monitor commission calculations and performance incentives in coordination with HR.

5. Reporting & Coordination

• Prepare weekly and monthly sales performance reports.
• Coordinate with finance & insurance teams to ensure smooth deal processing.
• Ensure compliance with company policies and OEM operational standards.
• Provide market feedback regarding competitor activities and pricing trends.