Site Coordinator

Hamilton Aquatics

Programme leadership and delivery

• Lead a team of swim teachers to ensure high-quality lesson delivery.
• Oversee lesson planning and implementation in line with Hamilton Aquatics' teaching philosophy.
• Monitor lesson effectiveness, ensuring students progress through the programme successfully.

Site management and customer service

• Manage the day-to-day operations of the Learn to Swim site.
• Ensure high customer satisfaction and retention by providing excellent service.
• Address customer inquiries and concerns professionally, escalating when necessary.

Team leadership and development

• Support and mentor swim teachers, ensuring continued professional growth.
• Assist with recruitment, training, and performance evaluation of team members.

Administration and compliance

• Manage lesson scheduling, attendance tracking, and customer communications.
• Oversee site safety procedures, including adherence to child protection policies and health and safety regulations.
• Maintain accurate administrative records and ensure compliance with Hamilton Aquatics policies.

Requirements:

• Swim England Qualifications Level 2 Swimming Teacher qualification (or equivalent)
• Minimum of 2 years of teaching experience delivering lessons to a range of abilities
• Proven experience in a related field with administration, recruitment and KPI responsibilities
• Exceptional communication skills including face-to-face, over-the-phone and email correspondence.
• Experience in a curriculum setting.
• A valid driving license subject to UAE license conversion requirements
• An up-to-date lifeguard qualification is desirable but not essential.
• Experience in teaching adult and child programmes is desirable but not essential.
• Experience within a club setting is desirable but not essential.