Social Media Content Moderator

Concentrix

Job Title:

Social Media Content Moderator- Bilingual ( Arabic/ English )

Job Description

• You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe.
• Review and moderate user-generated content, including text, images, and multimedia, often of a graphic nature, controversial, offensive, inappropriate or misleading.
• Ensure that all content moderation activities are conducted in accordance with company policies and standards.
• Address user inquiries and concerns professionally and efficiently, providing excellent customer support.
• Stay updated on industry trends, Company policies, and best practices to enhance moderation processes.
• Candidate Requirements
• Effective written and verbal communication skills in English (B1 & above level) & Arabic
• Must be a graduate .
• Active usage and interest in short video platforms.
• Mature and professional demeanor while reviewing internet content daily that may be deemed inappropriate and/or contain explicit materials and user situations.
• Excellent attention to detail and ability to maintain accuracy while dealing with large volumes of data.
• Cultural sensitivity and understands global / regional current affairs.
• Proficient in computer usage and familiar with various online platforms.
• Preferred candidates
• Previous experience in content moderation, customer service or a related field is an advantage.
• Can join immediately (preferably within 1-2 weeks on offer agreement).
• Our clients prefer to operate in a 24/7 business environment and to support them we need candidates who are open to work as required above.