Social Media Moderator

Coup

• Monitor Coup s social media platforms to ensure a positive and respectful community environment.
• Review, moderate, and respond to user-generated content, comments, and messages in a timely manner.
• Identify and escalate inappropriate or harmful content according to company guidelines.
• Engage with followers to foster meaningful conversations and enhance brand loyalty.
• Collaborate with the content and marketing teams to align moderation efforts with brand messaging.
• Track and report on community trends, feedback, and potential issues to inform strategy.
• Support the implementation of community guidelines and best practices across all channels.
• Assist in managing crisis situations or negative publicity on social platforms.
• Help organize and moderate live events, Q&A sessions, and online campaigns.
• Stay updated on social media trends and recommend improvements to moderation processes.

• Technical Skills
• Strong knowledge of major social media platforms (Facebook, Instagram, TikTok, X, LinkedIn).
• Basic skills in content creation (Canva, Photoshop, CapCut, etc.).
• Understanding of social media ads (Meta Ads, TikTok Ads).
• Familiar with analytics tools (Meta Insights, Google Analytics).
• Basic SEO and hashtag strategy knowledge.

Soft Skills

• Creative mindset and attention to detail.
• Strong communication and writing skills (Arabic & English).
• Ability to plan and schedule content calendars.
• Time management and ability to meet deadlines.
• Team player with a proactive attitude.

Responsibilities Overview

• Create engaging content aligned with brand voice.
• Manage posting schedules and community interactions.
• Monitor performance metrics and suggest improvements.
• Collaborate with designers, photographers, and marketing team.
• Stay updated with social media trends and best practices.