Social Media Moderator
Carry1st
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options
Respond to customer inquiries and complaints via all our Social Media and engagement channels
Forward and escalate issues to relevant departments and stakeholders
Provide accurate, valid and complete information by using the right tools
Track and report weekly on support activity, including key trends, query counts, and resolution outcomes.
Desired Candidate Profile
Based in Egypt with a strong passion for gaming, especially mobile games.
You are an excellent communicator, especially in written form
You are fluent in Arabic and English
Ability to work independently and as part of an international team environment
Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Social Media Moderator
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Carry1st
Carry1st is Africa s leading games publisher and monetization platform. Our Platform business unit helps top global companies grow their player base and revenues across Africa and the Middle East; while our Studio unit acquires, develops, and publishes first-party mobile games for global audiences. Our partners include Activision, EA, Riot Games, and NetEase and we re backed by top investors like a16z, Bitkraft, Google, Konvoy, Sony, Riot Games, and Nas. We re scaling awesome content by solving hard problems at the intersection of content, publishing, and digital commerce. Think about what Carry1st can do for you in your career journey We d like a motivated and enthusiastic person to join our Social Media team for a freelance vacancy. You will have the opportunity to gain hands-on experience and contribute to various aspects of working in a tech company in the games industry.