Soft Service Executive LOCAL

Job Summary: The Shift Service Executive is responsible for overseeing service operations during assigned shifts, ensuring high levels of customer satisfaction, team performance, and compliance with company standards. This role combines leadership, operational oversight, and customer service excellence. Key Responsibilities: Shift Management: Supervise and coordinate team activities during shifts. Assign tasks based on employee skills and operational needs. Monitor attendance, manage time-off requests, and handle last-minute absences. Ensure smooth handover between shifts and communicate unresolved issues. Service Excellence: Demonstrate “Customer First” behaviors and resolve customer complaints effectively. Maintain service quality and ensure compliance with health, safety, and company policies. Support service improvement initiatives and recommend process enhancements. Operational Oversight: Manage cash handling, including balancing drawers and preparing deposits. Monitor inventory and equipment, reporting issues or needs to management. Ensure accurate data entry and compliance with internal standards. Team Development: Train and coach new and existing team members. Conduct performance reviews and provide constructive feedback. Foster a positive and collaborative work environment. Qualifications: High school diploma or equivalent; bachelor’s degree preferred. 1–3 years of experience in a supervisory or client servicing role. Strong leadership, communication, and problem-solving skills. Familiarity with POS systems, scheduling tools, and Excel reporting. Certifications such as ITIL, PMP, or customer service credentials are a plus.