Soft Service Manager

AtkinsR alis

Employer Active

Posted 10 hrs ago

Experience

5 - 7 Years

Job Location

Doha - Qatar

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.

  • Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
  • Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
  • Conduct regular audits and inspections to ensure service excellence and continuous improvement.
  • Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
  • Coordinate with other FM departments to ensure seamless integration of soft and hard services.
  • Manage budgets, procurement, and resource planning for soft services.
  • Foster a culture of customer service excellence and staff development.

    • Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.

    At AtkinsR alis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.

    Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.

    We pursue this commitment by:

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  • Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.
  • Complying with the relevant employment legislation and codes of practice.
  • Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.

    • Desired Candidate Profile

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  • Bachelor's Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
  • Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
  • CFM (Certified Facility Manager) certification is preferred.
  • Strong leadership, communication, and organizational skills.
  • Experience in managing large teams and multiple service lines.
  • Familiarity with CAFM systems and FM reporting tools is an advantage.
  • Previous experience in the Middle East, particularly Qatar, is desirable.

    • Company Industry

    • Facilities Management

    Department / Functional Area

    • Administration

    Keywords

    • Soft Service Manager

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    AtkinsR alis

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