Soft Services Consultant

Client of IPAMS Industrial Personnel and Management Services

Task Description:

• Responsible for coordinating the planning and of the Annual Cleaning Plan in
  compliance with Facilities Management Services Provider (FMS) to comply with
  all relevant contractual SLA s and industry standards, including BICS.
• Responsible for reviewing training standards for all FMS, soft services staff and
  providing feedback against industry best practice.
• Responsible for the implementation of the PMS Procedure including observations
  / NCRs to ensure the FMS is complying with contractual deliverables, SLA s and
  health, safety and environmental standards, to ensure a continual improvement
  process is fully embedded.

Contract Scope of works requirements:

• To oversee and guide activities of FM contractor and subcontractors personnel
  to ensure complete and satisfactory performance of the work defined in the
  contract relating to all facility soft services.
• Implementing continuous improvement in all services lines drive value to add and
  control costs.
• Ownership of KPI s and metrics to manage performance and governance
  process for daily management operations.
• Ensuring soft services are provided by managing contractors and suppliers per
  scope of work.
• Supervisory rile involves contract performance management, people s
  management, decision making, route cause analysis, inspection and audit,
  readiness, communication, management of planning/scheduling and assignment
  and drive overall improvement of productivity.
• Meet with all standard operating procedures, codes, and regulations, ensure that
  the BICSc standards are being delivered by the service contractor across the
  portfolio and to share best practices.
• Ensure areas and processes are in optimum condition for audit readiness and
  compliance.
• Execute daily building inspections, and monthly job walks ensuring contracted
  scope is met.
• Monitor all on-ground activities handled by FM contractor.