Software Application Support Engineer

eBSEG

Key Responsibilities:

• Deploy and install software systems at client environments.
• Configure and deploy application services using Windows Server and its roles.
• Deploy and package web applications using IIS Web Server.
• Prepare, modify, and execute MSSQL database scripts during deployment.
• Support release deployment processes and provide technical deployment recommendations.
• Willingness to travel (short or long trips) outside Egypt when required.

Application & Production Support

• Investigate and resolve client technical issues within agreed SLAs.
• Troubleshoot environment-specific issues using Event Viewer and application logs.
• Identify missing application components and configuration issues.
• Investigate database-related issues using MSSQL and SQL queries.
• Review, own, and follow up on support tickets, escalating when needed.
• Reproduce reported client issues to support debugging and resolution.

Documentation & Training

• Maintain application support and technical documentation.
• Design and support application reports.
• Write administration, installation, and configuration guides.
• Train client staff on delivered systems.

Requirements

• Strong knowledge of Windows Server installation and configuration.
• Experience with IIS Web Server.
• Good understanding of MSSQL databases and SQL queries.
• Technical troubleshooting and problem-solving skills.
• Ability to communicate clearly with clients and internal teams.
• Willingness to travel when required.

Nice to Have

• Experience supporting enterprise or on-premise software systems.
• Previous experience in application deployment or production support.