Software Technical Support Executive

Order King

Participation in hardware/software rollout.

Offering support to install, update, modify, or fix required hardware issues.

Conducting routine maintenance and repairs of IT hardware to deliver fully-functioning equipment.

Maintain consistency in managing services by following the ITIL framework.

Training our costumers

Installation of our POS System and Accessories on site

Handcraft Activities

Hardware-related activities (replacing hardware, components, etc.)

- Skills

• Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
• Skilled in fixing issues pertaining to smartphone applications and software.
• Proficient in catering to IT software installation and fault finding as per demand.
• Proven track record of fixing bugs and errors on various smartphone operating systems.
• Driving license (not necessary)
• Resilience
• Punctuality, reliability and a proactive attitude

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus