Solution Architect
TestCrew
Posted on 5 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Design and architect scalable ITSM and workflow solutions, with preference for Jira-based implementations
Lead end-to-end solution design across incident, problem, change, request, asset, and workflow automation use cases
Define technical architecture including integrations, data models, security, and performance best practices
Guide development teams on architecture standards, patterns, and implementation approaches
Architect and implement SDLC automation including CI/CD pipelines, testing automation, release management, and deployment workflows
Integrate ITSM processes with Jira Software, Bitbucket, Bamboo, GitHub, GitLab, and CI/CD tools
Drive automation of governance, approvals, quality gates, and release processes
Promote DevOps and Agile best practices across delivery teams
Act as a customer-facing solution architect during and after project delivery
Ensure successful adoption of delivered solutions through enablement, best practices, and continuous optimization
Partner with customers to identify improvement opportunities and roadmap enhancements
Support change management, training, and operational readiness activities
Serve as a trusted technical advisor to customer stakeholders, focused on measurable business outcomes
Collaborate with sales, pre-sales, delivery, and support teams
Provide architectural input during pre-sales engagements, demos, and solution proposals
Translate customer business requirements into scalable Jira-centric solutions
Skills Required:
- Solution Architecture & Delivery
- SDLC Automation & DevOps Enablement
- Customer Success & Adoption
- Stakeholder Collaboration
Desired Candidate Profile
8+ years of experience in ITSM, workflow platforms, or enterprise service management
Strong hands-on experience with Jira Service Management and Jira Software (preferred)
Proven experience designing ITSM processes (incident, change, problem, request, CMDB/asset management)
Solid background in workflow automation and orchestration
Strong experience with SDLC automation, CI/CD pipelines, and DevOps practices
Excellent customer-facing communication and stakeholder management skills
Strong understanding of Agile, DevOps, and ITIL frameworks
Experience in customer success, post-go-live support, or adoption programs
Experience with Atlassian ecosystem tools (Confluence, Bitbucket, Assets) is a plus.
Atlassian or ITIL certifications
Experience mentoring architects or technical leads
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Solution Architect
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