Solution Specialist Voice & Data
Batelco
Employer Active
Posted 11 hrs ago
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Experience
3 - 5 Years
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Primary Responsibilities
Deploy and configure IPT Systems (e.g., Communication Manager, Aura, Contact Center, IP Office).
Install and integrate components like IVR, Call Recording, Session Border Controllers (SBCs), and Voicemail platforms.
Support enterprise UC solutions including SIP trunking, remote worker setup, softphones, and desk phone provisioning.
Conduct pre-implementation checks and post-installation testing to validate functionality.
Coordinate with field technicians for cabling, hardware mounting, and power requirements.
Manage system backups, software upgrades, patching, and license activation.
Prepare project documentation, including configuration reports, network diagrams, and customer handover files.
Liaise with vendors, customers, and internal teams during project lifecycle.
Provide user and admin training on voice systems when required.
Support troubleshooting and fault isolation during warranty or early-life phases.
Coordinate with Delivery Support Manager, Field Teams, and Project Managers to align schedules and dependencies.
Collaborate with cross-functional teams (Network, Security, Data Center) during integrations.
Desired Candidate Profile
Required Qualifications and Experience
Qualifications:
Bachelor s Degree in Telecommunications, Electronics, Computer Engineering, or related field
Experience:
3 5 years in IPT deployment or technical support roles.
Hands-on experience with Unified Communication and Call Center platforms.
Proven record in implementing IVR, SBCs, voicemail, and call recording systems
Certifications:
Professional OEM certification on Avaya, Cisco, or equivalent platforms
ITIL Foundation
Networking certifications (e.g., CCNA Voice, CompTIA Network+)
Company Industry
- Telecom
- ISP
Department / Functional Area
- Telecom Engineering
- Communications Engineering
Keywords
- Solution Specialist Voice & Data
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