Spa Assistant Manager
AccorHotel
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Support the Recreation & Spa Manager and Director of Spa & Wellness in the daily management of the Spa and Wellness operation.
- Ensure consistently high standards of professional spa treatments in line with 5-star Forbes luxury and Faena service standards.
- Lead with a hands-on management approach, motivating, coaching, and supervising spa therapists and spa reception team members.
- Oversee daily spa operations including opening and closing procedures, cleanliness, equipment maintenance, and adherence to Conduct Operating Procedures (COPs).
- Recruit, train, schedule, evaluate, and support the development of spa team members.
- Ensure an exceptional guest experience by overseeing reservations, check-in and check-out processes, and personalized service delivery.
- Handle guest inquiries and complaints with discretion, professionalism, and a solution-oriented mindset.
- Step in for the Recreations & Spa Manager when required, ensuring continuity of leadership and service standards.
- Drive spa revenue through effective promotion, upselling of treatments, packages, and retail products.
- Monitor sales performance, support marketing initiatives, and contribute to revenue growth strategies.
- Manage inventory, stock control, and cost-effective use of spa supplies and products.
- Assist with budgeting, financial tracking, and preparation of operational and performance reports.
- Ensure full compliance with health, safety, hygiene, HACCP, SMS, and company policies.
- Conduct and support regular Public Health and operational inspections.
- Maintain full knowledge of spa services, wellness offerings, and facilities to provide expert recommendations.
- Maintain accurate guest profiles and treatment preferences, ensuring personalization and continuity of service.
- Ensure all spa areas are maintained to the highest standards of cleanliness, safety, and presentation.
- Provide spa treatments when required to support operational needs.
- Support continuous training, development, and engagement of the spa team.
- Perform additional duties as assigned to support the success of the Spa and Wellness operation.
Desired Candidate Profile
Minimum 6 years experience in a luxury spa, wellness, or hospitality environment.
- At least 3 years experience in a supervisory or assistant management role.
- Proven knowledge of spa treatments, wellness operations, and luxury guest service standards.
- Strong leadership, communication, and problem-solving skills.
- Experience in training, coaching, and motivating spa teams.
- Confident in driving revenue through service promotion and upselling.
- Competent with spa management systems and basic computer applications; Book4Time experience is an advantage.
- Professional, service-driven, and hands-on leadership style with strong attention to detail.
- Solid understanding of health, safety, hygiene, and compliance standards within spa operations.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Spa Assistant Manager
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