Spa Attendant Four Seasons Hotel

Spa Attendant

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Spa Attendant who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About the role:

Set up and maintain Spa and Fitness areas, including refreshments
Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests when possible; assist guests in all inquiries in connection with Spa and Fitness services
Guide guests to their appointments as they relate to Spa and Fitness offerings
Ensure an adequate supply of all guest supplies and amenities throughout the Spa and Fitness areas in order to maintain immaculate presentation of these items
Retrieve linens from laundry and maintain locker room set up; return used linen to laundry. Maintain clean work areas in the Spa Dispensary, Staff Room, and Spa Reception
Enforce Spa and Fitness rules and regulations for all adult and junior guests
Appropriately utilize reservation systems, maintenance records, and the Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas
Ability to provide the highest level of recommendations for our guests as applicable to products and services
The ability to set up. utilize, operate, and clean/property sanitize all Spa and Fitness areas
Ensure compliance of daily opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment
Assist with retail space cleanliness and maintenance as needed
Work harmoniously and professionally with co-workers and supervisors.
Assist in answering product and treatment questions, as well as assist guests with the use and set-up of the Spa and Fitness Center space and equipment
Liaison/introduce guests to service practitioners (ie, service providers, fitness instructors)
Ability to handle, store, and utilize all chemicals properly and safely
Assist other staff with set-up and breakdown of their respective treatment areas (service providers, fitness instructors, etc.)
Safety & Security Follow company and department safety and ...

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Report work-related accidents or other injuries immediately upon occurrence.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
Follow property-specific procedures for handling emergency situations (c.g, evacuations, medical emergencies, natural disasters). Has a context menu

What You Bring

Requires a working knowledge of division operations.

Working knowledge is generally learned on the job.

Requires the ability to operate computer equipment and other [Department] systems.

Requires reading, writing, and oral proficiency in the English language.

More than 1 year of experience.