Spa Manager Hyatt Hotel

Duties and responsibilities related to the Spa Manager role:

• Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
• Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
• Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
• Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
• Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
• Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
• Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
• Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
• Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.