Spa Receptionist

Adeera Hotel group

Employer Active

Posted 2 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Scope:

The Spa Receptionist is responsible for managing the spa reception area, coordinating guest appointments, and ensuring a smooth and welcoming guest experience. The role involves handling reservations, providing information about spa services, and supporting the spa team to ensure efficient daily operations.


Main Duties and Responsibilities:

  • Welcome guests to the spa in a warm, professional, and friendly manner.
  • Manage spa reservations and appointments through the spa booking system.
  • Provide detailed information about spa treatments, services, and wellness programs.
  • Assist guests in selecting appropriate spa treatments based on their needs.
  • Ensure accurate scheduling of appointments to maximize therapist availability and spa revenue.
  • Answer incoming calls and respond to guest inquiries regarding spa services and availability.
  • Coordinate with spa therapists to ensure smooth appointment flow and timely service delivery.
  • Maintain accurate guest records and treatment history in the spa system.
  • Handle guest payments, billing, and cash handling procedures according to company policies.
  • Promote spa retail products and wellness packages to guests.
  • Maintain cleanliness and organization of the spa reception and waiting areas.
  • Ensure spa amenities and guest areas are properly prepared and maintained.
  • Assist in managing spa inventory for retail products and supplies when required.
  • Monitor guest satisfaction and communicate guest feedback to the Spa Manager.
  • Handle guest concerns or complaints professionally and escalate when necessary.
  • Support spa team members to ensure efficient daily operations.
  • Ensure compliance with spa policies, procedures, and hygiene standards.

Desired Candidate Profile

Education:

  • Diploma in Hospitality Management, Tourism, or related field preferred.


Qualifications/Skills:

  • Excellent customer service and interpersonal skills.
  • Strong communication skills and professional telephone etiquette.
  • Ability to manage reservations and scheduling systems.
  • Strong organizational and multitasking abilities.
  • Professional appearance and positive attitude.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Spa Receptionist

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Adeera Hotel group

About:

Be part of a landmark addition to the King Abdullah Financial District (KAFD) - a new luxury hotel at the heart of Riyadh s financial hub.
Where authentic Saudi warmth meets global excellence, this hotel stands at the very heart of KAFD.
A place alive with Saudi Arabia s progressive energy, through destination dining and curated experiences, that captures the pulse of a district in constant evolution.

Read More

https://atheel.elevatus.io/jobs/spa-receptionist-luxury-hotel-kafd-1774370460