Spa & Recreation Receptionist

AccorHotel

Employer Active

Posted 3 hrs ago

Experience

1 - 3 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.

Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.

Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.

Conduct check-in and check-out procedures accurately, including payment processing and billing.

Maintain a professional and organized reception area at all times.

Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.

Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.

Maintain accurate guest profiles, preferences, and appointment records.

Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.

Monitor cleanliness and presentation standards within reception and recreation areas.

Support daily opening and closing procedures of the spa and recreation facilities.

Adhere to all health, safety, hygiene, and operational procedures.

Maintain strong product knowledge of spa treatments, recreation facilities, and hotel offerings.

Collaborate with colleagues and other departments to deliver exceptional guest experiences.

Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards.

Desired Candidate Profile

Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred.

  • Diploma or certification in Hospitality, Business Administration, or related field is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and spa or hotel management systems preferred.
  • Professional appearance and customer-focused attitude.
  • Fluent in English; additional languages are an advantage.
  • Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
  • Foster an inclusive environment where every individual feels valued and respected.
  • Create an environment where colleagues are empowered, supported and recognized.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Spa & Recreation Receptionist

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AccorHotel

Raffles Hotels & Resorts /

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts /

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha /

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

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https://jobs.smartrecruiters.com/AccorHotel/744000125174398-spa-recreation-receptionist