SPA Supervisor (Asian) voco

YOUR DAY-TO-DAY:

• Assist the Spa Manager in the day-to-day operations of the spa, ensuring smooth service delivery and guest satisfaction.
• Supervise and support spa therapists and receptionists during shifts to maintain five-star service standards.
• Ensure treatments, especially Asian wellness therapies (e.g., Thai, Balinese, Shiatsu, Ayurvedic), are performed with quality, consistency, and cultural authenticity.
• Monitor appointment scheduling, therapist rotations, and guest flow to optimize efficiency.
• Provide guidance and hands-on support during busy periods or high-profile guest appointments.
• Ensure cleanliness, organization, and hygiene of treatment rooms, reception, and common areas.
• Handle guest feedback, requests, or complaints promptly and professionally.
• Train new staff and provide ongoing performance feedback and coaching.
• Assist in managing spa inventory, ordering supplies, and maintaining equipment.
• Collaborate with the spa manager on promotions, package offerings, and cultural wellness events.

WHAT WE NEED FROM YOU:

• Diploma or certification in Spa, Wellness, Hospitality, or a related field.
• Minimum 2 3 years of experience in a luxury spa environment, with at least 1 year in a supervisory role.
• Familiarity with Asian spa therapies and traditions (Thai massage, reflexology, Ayurveda, etc.) is required.
• Fluency in English is required.
• Good knowledge of hygiene, safety, and spa service protocols.
• Proficient in spa booking systems and basic administration.