Spa Therapist

Bab Al Shams Desert Reso...

To provide holistic treatments, including massages, facial & body treatments, and other wellbeing treatments to enhance the guest experience.

Ensures professional and consistent SPA services according to the Leading Quality Assurance (LQA) assessment, the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.

Ensuring the Spa completely complies with all required standards as specified and mandated by the leading quality assurance assessment.

Drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

Key Duties And Responsibilities

To report for duty punctually, wearing the correct uniform and name badge, follow good hygiene habits at all times, and hold impeccable personal grooming as per The Bab Al Shams Hotel Standards.

Perform professional services according to standards with attention to detail and in a prompt, timely manner.

Performs all types of Spa & Wellness treatments available in the Spa.

Welcomes the guests/clients to the SPA and engages them in conversation to determine the services that they need.

Advise guests of spa service programs, treatments, and products available at the spa.

Assist in promoting spa & body care products to guests and offer full product knowledge.

Provides guests/clients with knowledge of different types of available massages and suggests appropriate massage therapies for individual needs

Ensure all treatment rooms are fully set up before beginning a treatment according to standards and procedures.

Update any guest-related matters, products or equipment needs, and technical service requests through appropriate guest information.

Assist in keeping accurate written records of treatments and products used in view of repeat guests.

Achieves customers expectations and the financial performance targets of the department

Maintains clients' records, including demographic information, medical histories, and appointments

Upholds the standards of hygiene and sterilization as directed by law and the spa s policies and procedures

Participates in ongoing training, with assistance from your designated trainer, and continues to study to improve skills.

Attends internal spa meetings.

Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property and lost and found items.

Participates in the multi-skills philosophy of the department.

Responds to any changes in spa function as indicated by the company.

Communicates effectively and responds well to questions and requests.

Works in a team, i.e., caring about other team members and different nationalities.

Understands the company s objectives and standards, values, and culture of the company, applying them on the job daily.

Adheres to the hotel s policy relating to fire, hygiene, health, and safety.

Assist other departments when requested to.