Spa Therapist

ENNISMORE

Pre-Opening Responsibilities

• Support the setup of spa operations, including treatment rooms, equipment, and product selection.
• Assist in developing treatment protocols, service standards, and guest journey flows.
• Participate in pre-opening training to ensure alignment with brand standards and service philosophy.
• Collaborate with the Spa Manager to ensure readiness of all spa facilities and offerings.

Operational Responsibilities

• Deliver a wide range of spa treatments (massages, facials, body treatments) to the highest standards.
• Ensure each guest receives a personalized and memorable spa experience.
• Maintain cleanliness, hygiene, and presentation of treatment rooms and spa areas.
• Monitor stock levels and ensure proper use of spa products and equipment.
• Handle guest feedback professionally and support service recovery when needed.

Guest Experience

• Build strong relationships with guests, anticipating needs and preferences.
• Provide expert advice on treatments, products, and wellness routines.
• Promote spa services, retail products, and wellness offerings.

Team Contribution

• Work collaboratively with the spa and wider hotel team to deliver a seamless guest experience.
• Participate in ongoing training and development sessions.
• Contribute to a positive, inclusive, and energetic team environment.

Brand & Culture Contribution

• Act as an ambassador of the Portaluna and Morgans Originals brand values.
• Bring energy, personality, and authenticity to every guest interaction.
• Support sustainability initiatives and responsible spa practices.