SPA THERAPIST

Kerten Hospitality

KEY RESPONSIBILITIES

• Greet all spa guests warmly, ensuring a professional and welcoming first impression.

• Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.

• Provide information on treatments, wellness services, and facilities, answering guest inquiries.

• Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.

• Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.

• Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.

• Ensure compliance with health, safety, and hygiene standards.

• Support spa team members in delivering seamless operations and exceptional service.

• Build genuine relationships with guests by anticipating needs and personalizing their spa journey.

• Collaborate with therapists and wellness team members to ensure smooth operations.

• Use spa booking systems and digital tools to streamline guest services.

EXPERIENCE & SKILLS

• Previous experience in hospitality, spa, or guest services (preferred but not mandatory).

• Strong interpersonal and communication skills.

• Knowledge of spa/wellness treatments and products is an asset.

• Customer-focused, detail-oriented, and calm under pressure.

• Ability to work flexible hours, including weekends and holidays.

• Fluent in English; Arabic is an advantage.