Spanish Customer Care Specialist

TaskUs

Responsibilities:

• Experience in technical-based customer assistance through chat, and email

• Previous experience dealing with the challenges faced in a customer-focused role

• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.

• Problem-solving and critical thinking skills

• A passion for problem-solving with the customer s interest and satisfaction being the primary goal

• Social Media Savvy

• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• English & Spanish (B2/C1) speaking and writing

• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions

• Great communication skills, written and orally

• Demonstrate strong abilities to work independently and as a remote team player

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Must be willing to participate in a background screening

• Proven customer communication experience (E-mail & chat)

• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)