Specialist Customer Service Location

LEONI

Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics

Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues

Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country

Gathers and shares information regarding customer production program

Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected

Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency

measures are not sufficient

Manages customer packaging

Manages customer logistics complaints

Conducts cycle counting and stock take to ensure inventory accuracy in the ADC.

Supports implementation of customers terms, conditions and standards, including customer specific processes

Monitors actual costs & implements actions to reach costs targets and contributes to yearly planning of structure cost budget

Supports sales for VCM related recharges to customers (obsolete material, freights, services)br> Team Leader: Regularly reviews the supplier delivery performance evaluation