Specialist- Domestic Payment First Abu Dhabi Bank FAB

JOB PURPOSE:

• Ensuring efficient error free authorization of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in COPS.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / COPS and the Bank as and when required.
• To engage on any other activity, falling within pretext of Authorizer.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards.

Job Context (Specific Accountabilities)

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department.