ServiceNow Discovery Specialist Dicetek LLC

Posted on 24 Feb

Experience

8 - 12 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • ServiceNow Discovery & ITOM:

  • Configure and maintain ServiceNow Discovery schedules, credentials, and patterns.

  • Implement and optimize Discovery for on-prem and cloud environments (VMware, AWS, Azure).

  • Perform Kubernetes cluster discovery and ensure accurate CI population in CMDB.

  • Troubleshoot Discovery failures, credential issues, and MID Server connectivity.

  • MID Server Management:

  • Deploy, configure, and maintain MID Servers for Discovery and orchestration.

  • Understand how MID Server executes probes and sensors for data collection.

  • Protocols & Connectivity:

  • Strong knowledge of SSH (Linux/Unix) and WMI (Windows) for credential-based access.

  • Validate and troubleshoot firewall, ports, and authentication issues.

  • Cloud & Virtualization Expertise:

  • Configure AWS and Azure Discovery using ServiceNow patterns and APIs.

  • Kubernetes Discovery:

  • Implement Kubernetes Discovery patterns for pods, nodes, and clusters using ServiceNow recommended approach

  • Troubleshooting & Optimization:

  • Analyze Discovery logs, MID Server logs, and fix pattern/script errors.

  • Optimize Discovery schedules for performance and accuracy.

Desired Candidate Profile

  • ServiceNow Discovery & ITOM (mandatory).

  • Strong understanding of Discovery architecture, probes, sensors, patterns.

  • Hands-on experience with VMware vCenter, AWS EC2, Azure resources, and Kubernetes clusters.

  • Knowledge of SSH, WMI, and credential management.

  • Familiarity with ServiceNow CMDB best practices.

  • Scripting knowledge (JavaScript, PowerShell, Python) for pattern customization.

  • Experience with MID Server deployment and troubleshooting.

  • ServiceNow Certified Implementation Specialist – Discovery

  • Understanding of ITOM Health, CMDB data and structure, Service Mapping and Event Management.

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Software

Keywords

  • CMDB Management
  • Configuration Management Specialist
  • Pattern Development
  • CMDB Data Quality Analyst
  • ITIL
  • Troubleshooting
  • Configuration Management
  • Infrastructure Discovery Lead

Dicetek LLC

Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.

Read More

Rizwana Ashfaq Ashfaq - Manager- Talent Acquisition

Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)

https://www.dicetek.net